📦 Shipping Information
- Orders are shipped within 1–3 business days after order confirmation.
- The maximum delivery period is up to 1 month in case of unexpected issues.
- Average domestic delivery time is 2–5 business days.
- International shipping typically takes 7–21 days.
- Delivery times may vary depending on the courier service and logistics conditions.
- Pre-order or delayed items will be individually noted on the product detail page.
🔄 Exchange & Return Policy
- You may request an exchange or return within 7 days of receiving the product.
- For exchanges/returns due to a change of mind, the round-trip shipping cost will be the customer’s responsibility.
- Exchanges/returns are not accepted in the following cases:
- Signs of use, damage, or contamination
- Missing or damaged product components or packaging
- Customized products, discounted items, or products noted as non-returnable in advance
- If the product is defective or incorrectly shipped, MOOD company will cover the shipping cost, and an exchange for the same item or a refund will be processed.
💳 Refund Policy
- Refunds are processed within 3 business days after the returned item is received and inspected.
- For card payment cancellations, the processing time may vary depending on the card company and may take 3–7 days.
- Bank transfer refunds will be deposited into the provided account within 1–3 business days.
📝 Contact
- Email: zx5105@naver.com
- Customer Service Hours: Weekdays 10:00–17:00 (Closed on weekends and public holidays)